IAG has increased its FY20 natural peril claims costs assumptions to $850m – up from $715m – and lowered its margin guidance to 12.5-14.5%.
Tag: Peter Harmer
IAG rejigs for greater customer focus
IAG is stepping up its customer service function after MD and CEO Peter Harmer appointed Julie Batch chief strategy & innovation officer to lead a newly created strategy & innovation division which combines IAG’s existing strategy function with its customer labs division.
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