IAG lowers margin guidance

IAG has increased its FY20 natural peril claims costs assumptions to $850m – up from $715m – and lowered its margin guidance to 12.5-14.5%.

IAG rejigs for greater customer focus

IAG is stepping up its customer service function after MD and CEO Peter Harmer appointed Julie Batch chief strategy & innovation officer to lead a newly created strategy & innovation division which combines IAG’s existing strategy function with its customer labs division.