Industry stalwart bows out

Industry stalwart Rob Whelan will be leaving his position as CEO after more than 10 years.

ICA president Gary Dransfield said Whelan had successfully led the ICA for a term “that included some of the most challenging and industry defining periods”, eg several devastating natural disasters and the financial services royal commission.

“He has advised me that now is the right time for him to move on to the next phase of his career and pursue new opportunities and responsibilities,” Dransfield said. “On behalf of all members of the ICA, it is my privilege to thank Rob for his unwavering commitment and leadership of the insurance industry. “

Whelan’s legacy will include the new industry code of practice, which is expected to play an important role in guiding the general insurance industry to keep improving customer service and consumer outcomes.

Whelan will continue to serve as CEO while the ICA board searches for his replacement. He thanked the wider insurance industry, ICA Board, member insurers and the council’s team.

“It has been my absolute privilege to serve the general insurance industry as CEO of its peak body. The role has granted me the unique opportunity to support and collaboratively lead the industry in its vital role of assisting Australians in the times of their greatest need,” he said.